Return Policy for Foodpariz

Effective Date: December 4, 2024

At Foodpariz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with our hassle-free return policy. This Return Policy outlines the conditions and procedures for returning products purchased from our website foodpariz.net.

Please read through our return policy carefully. If you have any questions or need further assistance, feel free to reach out to us at [email protected] or contact our customer service hotline at (770) 382-1801.

1. Eligibility for Returns

We accept returns on most products within 30 days of purchase. To be eligible for a return, your item must meet the following criteria:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging with all tags, labels, and accessories (if applicable) still attached.
  • You must have a valid receipt or proof of purchase.

Certain items, such as perishable goods, food items, or custom-made products, are non-returnable. Please review the specific product description for any exclusions before placing your order.

2. Return Process

A. Initiating a Return

To begin the return process, please follow these steps:

  1. Contact Us: Email us at [email protected] or call us at (770) 382-1801 to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Upon review of your request, we will issue a Return Authorization (RA) number and provide you with return instructions.

  3. Ship the Item: Once you have received your RA number, package the item securely with the original packaging and include the RA number. You will be responsible for the shipping cost of returning the item, unless the return is due to an error on our part or a defective product.

  4. Return Address: Ship the item to the following return address:

    Foodpariz Returns
    313 Summit St, Cartersville, Georgia
    30120, USA

Note: We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive the returned item.

B. Refund Processing

Once we receive your returned item and verify that it meets the conditions of our return policy, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

3. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or product, we recommend initiating a return and then placing a new order for the desired item. Please follow the steps outlined in the Return Process to return the original product.

4. Non-Returnable Items

The following items are non-returnable and cannot be refunded:

  • Perishable goods (including food items)
  • Custom-made or personalized products
  • Gift cards
  • Opened or used items (including food items, hygiene products, and health supplements)

Please review the product details carefully before making a purchase to ensure it is not part of the non-returnable category.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or (770) 382-1801. We may ask for photographic evidence of the damage or defect to expedite the return process. In these cases, Foodpariz will cover the cost of return shipping, and you will receive a full refund or replacement based on your preference.

6. Late Returns

Any returns made after 30 days from the date of purchase will not be accepted for a refund. If you have exceeded the 30-day return window, we regret that we cannot offer a refund or exchange. We encourage you to contact us as soon as possible if you experience any issues with your order.

7. Shipping Fees

Shipping fees are non-refundable. If you receive a refund, the original shipping cost will not be included in the refund amount unless the return was due to a defect, damage, or error on our part.

8. Changes to This Return Policy

We may update or change our return policy from time to time. Any changes will be posted on this page, and the updated policy will include the new Effective Date at the top. Please review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns regarding our return policy or need assistance with a return, please do not hesitate to contact us at:

  • Email: [email protected]
  • Phone: (770) 382-1801
  • Mailing Address:
    Foodpariz
    313 Summit St
    Cartersville, Georgia
    30120, USA